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Welcome β Bienvenido β Bienvenue
Frequently Asked Questions
1. Getting Started
Iβm new, where do I start?Welcome! It's great to have you here. Begin by exploring our About and Salon Policies pages. Also, follow us on Instagram to see what JBI Braiding Salon is all about. Ready to book? Visit our booking page. If unsure about what braiding style to choose, please explore our booking page for assistance.Β
2. Services, Products and Pricing
Is hair included in the price?
No. Hair extensions are not included in the price. Feel free to bring your own or to buy with us.
How much is braiding?Prices range from $50 to $700, varying by style, length, braid size, and add-ons. The base price list is here, plus a 13% Canadian TAX (HST). Note that prices do not include braiding hair extensions.
Do you sell hair?
Yes, we sell crochet braids and synthetic pre-stretched hair. We do not provide human hair.
What hair care treatments do you have?
We offer braid removal, detangling services, deep treatments and more. Please learn more here.
Do children pay the same as adults?No, children up to 13 years old have a different price list, available here.
No. Hair extensions are not included in the price. Feel free to bring your own or to buy with us.
How much is braiding?Prices range from $50 to $700, varying by style, length, braid size, and add-ons. The base price list is here, plus a 13% Canadian TAX (HST). Note that prices do not include braiding hair extensions.
Do you sell hair?
Yes, we sell crochet braids and synthetic pre-stretched hair. We do not provide human hair.
What hair care treatments do you have?
We offer braid removal, detangling services, deep treatments and more. Please learn more here.
Do children pay the same as adults?No, children up to 13 years old have a different price list, available here.
3. Booking and Appointments
I have a last-minute appointment can I walk in?Yes, but we strongly recommend booking in advance as we might be fully booked. Walk-ins are first-come, first-serve. Thank you for understanding.
Can I show up at any time?The latest "walk-in" appointment starts at 5 pm.
How do I schedule a service or braiding style that is not on the booking portal?We donβt provide:
For services not listed above, send us a text message through WhatsApp here. We'll respond ASAP within 48 hours.
What is your cancellation policy?Please give at least 24 hours' warning for cancellations or changes. Late cancellations and no-shows are non-refundable. There are no exceptions. Additionally, If you come late, we may not be able to give you more time. You will still need to pay for the full appointment, and we might have to finish your service another time.
How do I reschedule, or cancel my appointment(s)?You can reschedule or cancel your appointment until 24 hours before your appointment. Please send a text message through WhatsApp here. Keep in mind we do not give refunds and you will miss your opportunity to reschedule the booking using the same deposit if your appointment is in less than 24 hours.
Can I show up at any time?The latest "walk-in" appointment starts at 5 pm.
How do I schedule a service or braiding style that is not on the booking portal?We donβt provide:
- Flat or chunky twists
- Hair Colouring (only colour retouching)
- Wig/weave treatments
For services not listed above, send us a text message through WhatsApp here. We'll respond ASAP within 48 hours.
What is your cancellation policy?Please give at least 24 hours' warning for cancellations or changes. Late cancellations and no-shows are non-refundable. There are no exceptions. Additionally, If you come late, we may not be able to give you more time. You will still need to pay for the full appointment, and we might have to finish your service another time.
How do I reschedule, or cancel my appointment(s)?You can reschedule or cancel your appointment until 24 hours before your appointment. Please send a text message through WhatsApp here. Keep in mind we do not give refunds and you will miss your opportunity to reschedule the booking using the same deposit if your appointment is in less than 24 hours.
4. Payments and Fees
Why do I have to pay a non-refundable deposit?The deposit secures your appointment and is deducted at checkout.
What payment methods do you accept?For in-person payments, we take cash, debit and credit cards.
Why do I need to pay an extra 13%?You can find out more about the 13% Canadian Tax (GST/HST) here.
Can I get a discount?The prices are equal for everyone. We offer a discount if you pay in cash.
What payment methods do you accept?For in-person payments, we take cash, debit and credit cards.
Why do I need to pay an extra 13%?You can find out more about the 13% Canadian Tax (GST/HST) here.
Can I get a discount?The prices are equal for everyone. We offer a discount if you pay in cash.
5. Salon Safety and Facilities
Is there parking near the salon?Parking is typically available in front of Bloor Street West for a flat fee, but we can't guarantee availability. Consider extra time for parking or use public transit, as we're very close to Christie Station.
Do you have COVID-19 Safety Protocols?If you feel unwell or have been exposed to COVID-19, please reschedule and seek medical attention. We appreciate your honesty and understanding.
Touchless check-out is available for debit cards only.
Do you have COVID-19 Safety Protocols?If you feel unwell or have been exposed to COVID-19, please reschedule and seek medical attention. We appreciate your honesty and understanding.
- UPDATE 3/4/23: All staff is vaccinated with updated boosters.
- UPDATE 9/5/22: Masks are optional for clients and staff.
Touchless check-out is available for debit cards only.
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